F.A.Q.
1. What is CardPlanet?
CardPlanet is a shop dedicated to the world of collectible cards and Trading Card Games, designed for collectors, players, and fans of Pokémon, Yu-Gi-Oh!, Magic, and other TCGs. The site features products, guides, informational content, and news related to collecting.
2. What products can I purchase on CardPlanet?
On CardPlanet you can find collectible cards, TCG products, sealed boxes, accessories, and collector's items. The main categories include Pokémon, One Piece, Yu-Gi-Oh!, and other products related to the card world.
3. Do you sell Pokémon cards?
Yes. CardPlanet has a section dedicated to Pokémon products, with items in various languages, including Italian, Japanese, Korean, Chinese, and English. Availability may vary based on the stock present on the site.
4. Are products always available?
No. Product availability can change over time. Some items may be available, while others may be sold out or available in limited quantities. CardPlanet also reserves the right to limit quantities, change prices, or discontinue the sale of certain products.
5. Can I purchase products on pre-order?
Yes, some products may be offered on pre-order. Release and delivery dates are indicative and may vary based on communications from manufacturers and distributors. In the event of significant changes, CardPlanet commits to updating the customer.
6. Where does CardPlanet ship?
Currently, CardPlanet ships exclusively within Italy. International shipping is not currently available.
7. What are the shipping times?
Times depend on the method chosen at checkout:
- Standard shipping is estimated at 5–7 business days
- Rapid shipping is 3–5 business days, and
- Express shipping is 1–2 business days.
For Sicily and Sardinia, an additional 1–2 days may be required.
8. How much does shipping cost?
The rates indicated on the site are:
- Standard €6.90
- Rapid €8.90
- Express €11.90
Shipping costs are calculated and shown during checkout. Some postal codes considered remote by the courier may be subject to a surcharge of €5.90.
9. Will I receive tracking to follow my order?
Yes. After shipping, you will receive an email with the tracking number. Tracking information may take up to 24/48 hours to update in the courier's systems.
10. What happens if I enter an incorrect address?
It is the customer's responsibility to enter a correct and complete address. In the event of non-delivery, storage, or return to sender due to an incorrect address, absent recipient, or failure to pick up the package, any additional costs for re-delivery, storage, or new shipping may be charged to the customer.
11. What payment methods do you accept?
CardPlanet accepts fast payments such as:
- Shop Pay
- Apple Pay
- Google Pay
- PayPal
- Cards (Visa, Mastercard, American Express, Maestro, and UnionPay)
- Klarna
- USDC (Cryptocurrency)
- Bank transfer and postal transfer.
Method availability may vary based on the country or checkout.
12. Are payments secure?
Yes. Payments are protected by encrypted systems and certified providers. The site is hosted on Shopify, the e-commerce platform used to manage the online shop.
13. Can I return a product?
Yes. The consumer customer may exercise the right of withdrawal within 14 days of delivery, except for cases of exclusion provided for by applicable law. To initiate the request, you must contact CardPlanet via email, indicating your name, order number, email used for the purchase, and the product to be returned.
14. Where should I ship a return?
Returns must be shipped to: Card Planet c/o Edicola, Corso Sirena 75, 80147 Naples (NA), Italy. After notifying the withdrawal, the product must be returned within 14 days.
15. Who pays for return shipping?
Direct costs for return shipping are borne by the customer, unless otherwise indicated or required by law. For items with a value exceeding €50, CardPlanet recommends tracked or insured shipping.
16. When will I receive my refund?
In case of a valid withdrawal, the refund is made using the same payment method used for the order, unless otherwise agreed. The refund is processed within a maximum of 14 days from the notification of withdrawal, but CardPlanet may withhold it until the returned products are received or until proof of return shipment is provided.
17. What should I do if I receive a defective, damaged, or incorrect product?
In case of a defective, damaged, incorrect product, or one not conforming to the order, contact CardPlanet via email indicating the order number and attaching, if possible, photographs of the product received. In these cases, the rights provided by the legal guarantee of conformity and consumer protection legislation apply.
18. Do you offer exchanges?
CardPlanet only replaces items if they are defective, damaged, incorrect, or do not conform to the order, subject to availability communicated. To request an exchange, you must write to support.
19. How can I contact support?
You can contact CardPlanet via email at cardplanetitalia@gmail.com, via WhatsApp at 379.2255218, or by using the contact form on the site. For general questions, the email info@cardplanet.it is also provided.
20. What are the support hours?
The hours indicated on the site are: Monday-Friday 10:00–20:00, Saturday 11:00–20:00, and Sunday 12:00–20:00.
21. Where is CardPlanet located?
CardPlanet is operated by Sirena Point S.r.l., based at Corso Sirena 75, 80147 Naples, Italy.
22. How is my personal data handled?
CardPlanet collects and uses personal data to manage orders, payments, shipping, accounts, customer support, communications, security, and marketing activities, as indicated in the privacy policy. The site is supported by Shopify, which may process data to provide and improve services.
